Refund & Cancellation Policy
Clear, transparent, and user-friendly refund terms for wallet recharges and digital services.
Last Updated: September 01, 2026
1. Overview & General Policy
HaloMeet ("we", "our", or "Platform") offers digital services, including per-minute audio and video sessions and premium subscription features. Because wallet recharges provide immediate access to digital communication services, all purchases are generally non-refundable once consumed. However, we maintain a fair and transparent refund framework for legitimate technical failures and erroneous transactions.
2. Wallet Recharge Refunds
We provide refunds under the following specific circumstances:
- Double / Duplicate Deduction: If your bank account or card was debited multiple times for a single wallet recharge request due to a network glitch.
- Deduction Without Credit: If your payment was debited by the payment gateway (Razorpay) but the credits were not credited to your HaloMeet wallet within 30 minutes, and the amount was not automatically reversed by your bank.
- Accidental High-Value Recharge: Unused wallet balance requested for refund within 48 hours of recharge, provided none of the recharged credits were consumed for call minutes or subscriptions.
Note: Once wallet credits are consumed (i.e. minutes spent speaking with a creator or VIP membership activated), consumed amounts cannot be refunded.
3. Call Drop & Technical Issue Credits
- If a voice or video call terminates abruptly within the first 15 seconds due to platform server failure or call failure, no consultation charge is incurred.
- If an ongoing call experiences severe platform-side media connectivity disruptions where audio/video cannot be established despite billing, users may report the Call ID to Support for prompt wallet credit adjustment.
4. Cancellation Policy
- 1-on-1 Calls: Calls are initiated on-demand. Either party may decline an incoming call or end an active session at any second. Billing ceases instantly upon session termination.
- Account Cancellation: Users can deactivate their account at any time by contacting customer support. Any remaining unspent, legitimately purchased wallet balance will be refunded to the original payment source after deducting applicable transaction processing fees.
5. Refund Processing Timeline
Approved refunds are processed back to the original payment method (UPI, Credit/Debit Card, NetBanking) used during checkout via our payment aggregator Razorpay:
- UPI & NetBanking: 2 to 4 business days.
- Credit & Debit Cards: 5 to 7 business days, depending on your card issuer bank.
6. How to Claim a Refund
To request a refund or raise a transaction dispute, please contact our Billing Support Team with your registered email, Payment ID / Order ID, and transaction date:
HaloMeet
Back to App